Contact

Use the form below and a person will answer, usually within one business day. We reply Monday to Friday, so anything sent over a weekend gets picked up on Monday.

Useful things to include

• Order problem: your order number, and one sentence about what went wrong.
• Damaged or wrong item: a photo. That is usually all we need to send a replacement.
• Not sure which product: tell us about your cat. Age, coat, and what is actually annoying you.

We do not run a support ticket system, an automated chatbot, or a phone queue. It is email, and it is us.