Refund policy

Returns and refunds

If something does not suit your cat, send it back. Cats refusing things is not an edge case in this business, it is the business.

The short version

You have 30 days from delivery to start a return. Items must be in resalable condition with their original packaging. Refunds go back to your original payment method within 10 business days of us receiving the item.

Damaged, faulty or wrong items

Do not ship anything back. Send us a photo through our contact page and we will refund or replace it straight away. Keep or dispose of the original as you prefer. This applies to every product we sell.

Changed your mind

Contact us within 30 days of delivery and we will send you a return address. You cover the return postage. Once it arrives and we have checked it is unused, we refund the item cost.

Some items ship from an overseas warehouse. For those we do not accept change-of-mind returns, because the postage would cost more than the product. We will still refund anything faulty, and the product page tells you which items these are before you buy.

What we cannot take back

For hygiene reasons we cannot resell opened consumables: replacement filters and odour filters removed from sealed packaging. This does not apply if the item is faulty.

Cancellations

Contact us within 12 hours of ordering and we will cancel and refund in full, provided the order has not already left the warehouse.

How to start

Message us through the contact page with your order number and one sentence about what went wrong. A person reads it, usually within one business day.

Nothing in this policy affects your statutory rights regarding faulty or misdescribed goods.