Shipping policy

Shipping

We only stock items we can get to a doorstep in days rather than weeks, and we tell you on each product page which warehouse yours comes from.

Where we ship. United States only, all 50 states.

Processing. Orders are processed within 1 to 3 business days. Weekend and holiday orders are processed the next business day.

Delivery. Most of our range ships from US warehouses and arrives within a few days of dispatch. A few items — the fountain, its replacement filters, and the steel scoop — ship from an overseas warehouse and take around 8 days. Each product page says which. You get a tracking number by email as soon as the parcel is scanned.

Estimates are estimates. Carrier delays, weather and peak periods happen. If your order has not moved in five business days, contact us and we will chase it.

Cost. Free over $35. Below that, a flat $5.95 shown at checkout before you pay.

Multiple parcels. Orders with several products may arrive separately, on different days, at no extra cost. This is normal when an order mixes items from different warehouses, and your tracking email will say so.

Wrong address. Check yours at checkout. If a parcel comes back to us because the address was wrong, we refund the item cost but not the shipping. Contact us quickly and we can usually correct an address before dispatch.

Lost or damaged. If a parcel is confirmed lost by the carrier, or arrives damaged, we replace it or refund you in full.